05 · TPV menu

◀ Back to contents

The TPV menu is the point of sale for in-store retail: collecting payment from counter customers, issuing receipts/simplified invoices, managing till cash and reconciling it (cash count).

Menu structure:

TPV
├── Menú de Caja
├── Listados
│   └── Listado de operaciones de venta
├── Parámetros de Caja
├── Formas de Pago Caja
├── Depósitos de Clientes
├── Histórico de Pagos de Caja
├── Histórico de Vales
├── Histórico de Operaciones
├── Histórico de Arqueos
├── Histórico de Solicitudes de Traspaso
├── Borradores Simplificados
└── Facturas proforma

Working through a till day

A normal shop day follows this sequence:

1. Open TPV ▸ Menú de Caja and select the company, warehouse and physical till for the workstation.
2. Check the Fecha de Caja. If recording an earlier day, change it before making sales.
3. Record Entrada de Cambio (F6) when adding opening cash or extra notes and coins.
4. Sell under Ventas (F5), collect with F12, and issue the appropriate receipt or draft.
5. Record expenses, withdrawals, transfers and returns during the day.
6. At closing, open Arqueo (F11), count cash and other payment methods, save the cash count and print its evidence.

The till separates three concepts that should not be confused:

To prevent discrepancies, a sales operation is not complete until the collection phase is validated. Returning with Esc from collection leaves the receipt open and saves nothing.

Listados

Listado de operaciones de venta

Path: TPV ▸ Listados ▸ Listado de operaciones de venta

Generates a landscape A4 report detailing POS sales. The form proposes a period from 1 January of the current year to today and displays the active company, warehouse and till for the session.

When the user is not restricted by appRestringirEmpAlmCaja, the Empresas / almacenes / cajas tab appears. The active POS is selected initially, and other locations can be selected to accumulate them in the same report. Restricted users do not see this tab and can view only their location.

The report includes item, colour (with a swatch of the basic colour defined in Etiquetas), size, supplier, model, description, quantity, gross amount, discount, item net, receipts, salesperson, payment methods and document. Results are ordered by date and operation, with totals by till and date.

Access depends on the profile's menu permission. If TPV ▸ Listados does not appear, the administrator must enable it in the profile. The Histórico de Operaciones can be used as an on-screen enquiry, but does not replace the A4 report.

Menú de Caja

Menu shortcut: [F5]

This is the main POS screen, designed for fast keyboard operation at the counter. It displays the Empresa, active till (company/warehouse/till), the day's Fecha de Caja, and the clock.

Functions and shortcut keys:

The POS is designed so that a shop assistant can sell, collect and close the till without using other menus. A till must be selected (company + warehouse + till) before operating.

The menu calendar marks days with sales and lets you change the working date. The selected date is carried into sales, transfers, receipts, expenses and cash counts.

Ventas (F5) — the sales screen

This is where the receipt is created. The Empleado (salesperson) and optional Cliente appear at the top; below them are the sales-line grid and a large Total.

Adding lines:

• Scan the item with the barcode scanner (the screen is optimised for bursts of scanner input).
• Find the item manually with Buscar (F3).

Each line shows Vend. (line salesperson), Artículo, Descripción, Color/Talla where applicable, Uds., Precio, % (discount), Menos (discount amount) and Total. If the item has a photograph, it appears in the side stock/photo panel.

Normal sales flow:

1. Enter the Empleado. If a default employee is configured, the screen proposes them automatically.
2. Enter the Cliente unless this is a cash sale. Counter receipts can keep VENTA CONTADO.
3. Scan items or find them with F3. For size/colour items, the POS completes or requests the appropriate SKU.
4. Review quantities, discounts and line price if the user has permission to change them.
5. Press F12 Cobro when the total is correct.

Customer, account and deposits:

When a customer is assigned, the sales header takes their tax details, price list and terms. When the customer has deposits or reserved garments, F2 Cargar cta. brings their customer account into the sale. It loads:

• One line for every pending reserved garment (with its pending quantity and reservation price), marked for Cobrar.
• One negative «Abono a cuenta» line for every advance payment already made, deducting what the customer has already paid from the total.

The view switches to customer-account mode: the Fecha column (when each garment was reserved) appears and the % and Menos columns are hidden. New garments can still be scanned normally.

Lines originating from deposits have their own rules:

• They cannot be deleted (F8) or replaced by another search (F3).
• Only the quantity sign can change: a negative value marks the garment to cancel the deposit (the garment is not charged and the advance is recovered as a credit during collection); returning it to positive marks it for collection again.
• A receipt containing deposit lines does not allow an overall discount in the collection phase.

With Cargar depósitos automáticamente (vgerAutoLoadDepositos), the account loads automatically when the customer is selected, without pressing F2 (see Parámetros de Caja).

Several sales at once:

F5 Otro parks the current receipt and opens another operation. This is useful while one customer is still browsing or a garment is being checked and another customer needs attention. Up to 5 simultaneous operations can be kept. Before closing the till menu, the application warns if an operation remains open.

Sales-screen shortcuts:

Búsq Tick (F4) locates earlier receipts, for example when preparing a return or reviewing a completed sale.

Collection phase (F12 from Ventas)

After pressing Cobro (F12), the Fase de cobro opens to settle the receipt:

Amounts area:

• Imp. TOTAL a pagar, with an optional % Descuento or linear discount on the total.
• Pendiente de cobro — the amount still to cover with payment methods.
• Importe a dejar A CUENTA — the part left as a customer deposit.
• Vale Emitido / Vale Recogido — vouchers generated (returns) or redeemed in this operation.
• Devolución de cambio — change to return to the customer.

Partial payment and deposits (on account): if the customer provides less than the total, the difference remains on account, and the application distributes the amount received in this order:

1. First to existing deposit garments loaded with F2: a garment that is not fully paid increases its advance payment by the amount allocated.
2. Then to new garments on the receipt: one that cannot be fully covered becomes a new deposit, with the allocated amount as its advance (or an advance of 0 when no money remains: the garment is simply reserved).

Credits from returns on the same receipt and advances from cancelled deposits count as available money in this allocation. Everything is recorded under Depósitos de Clientes.

Payment grid: distribute the total across one or more payment methods (cash, card, voucher and so on), entering the Importe Entregado for each. The application calculates the change.

Collection-phase buttons/keys:

The generated Nº de documento de venta is displayed on closing. Till sales generate simplified drafts, consolidated according to the configured tax mode and available under Borradores Simplificados.

Payment methods, change and references

The payment grid displays the active methods configured under Formas de Pago Caja. The total can be covered with one method or split between several, for example cash + card or voucher + cash.

Rellenar (F3) writes the pending amount to the selected method. For cash, if the amount received exceeds the pending amount, the screen calculates the Devolución de cambio. For methods that do not return change, the amount must match the pending amount or the portion to be collected.

When a payment method requests a reference, uses currency or crypto, an auxiliary screen opens:

Vouchers at the till

An issued voucher is credit given to the customer, normally for a return or the balance of another voucher. A redeemed voucher is one the customer uses as a payment method.

Buscar Vale (F6) opens the pending-voucher selector:

The screen displays Código Vale, Estado, Importe, Fecha de emisión, Caducidad and Observaciones. If configuration requires a PIN, it is also requested before acceptance. The voucher is not definitively redeemed until collection is confirmed.

If the redeemed voucher exceeds the pending sale amount, the difference is recorded as a Vale Emitido, so the customer does not lose the balance.

Préstamo (F7) or credit sale

The Préstamo (F7) button is not a payment method. It closes a sale while leaving the amount pending on the customer's account. The goods leave the shop and the customer retains an outstanding debt or credit balance.

These conditions must be met:

In the cash count, these operations appear separately as Ventas Préstamos and also affect Pendiente cobro. When the customer pays later, the movement is recorded as a customer collection.

Receipt or document generated

If Borrador (F8) is blocked or displays a warning, check that the sale has a customer, valid NIF/CIF/NIE and sufficient tax information.

Traspasos (F3)

Manages goods transfers between warehouses (between shops, or shop ↔ central warehouse). Stock leaves the source warehouse and enters the destination.

Working modes:

• F6 — Solicitar a otro almacén: creates a request for goods from another shop/warehouse, pending fulfilment.
• F7 — Atender solicitudes: displays received requests so they can be prepared and sent.
• F8 — Borrar línea: deletes the selected line in Traspaso and Solicitar modes. Requested lines cannot be deleted while fulfilling a request.

Close: F12 Con ticket (prints transfer evidence) or F11 Sin ticket.

Direct transfer

Use this mode when goods physically leave the current warehouse and are sent to another warehouse immediately.

1. Check Almacén origen, normally the active till warehouse.
2. Select Almacén destino.
3. Enter the responsible Empleado.
4. Scan or find the garments leaving.
5. Close with F12 Con ticket for evidence to accompany the package, or F11 Sin ticket when printing is unnecessary.

A transfer is not a sale and generates no collection. It does provide stock traceability: goods cease to be available at the source and move to the destination.

Requesting from another warehouse (F6)

Use this when a shop needs goods held at another shop or the central warehouse, but they are not yet physically being sent.

Recommended flow:

1. Switch to F6 Solicitar a otro almacén mode.
2. Select the warehouse from which the goods are requested.
3. Add items and sizes as for a sale.
4. Save the request so the source warehouse can prepare it.

Until fulfilled, the request must not be treated as goods already received. It organises work between shops without phone calls or handwritten notes.

Fulfilling requests (F7)

Use this in the warehouse receiving requests from other shops. It lets you review what was requested, prepare the lines and close the shipment.

When fulfilling a request, print the transfer receipt and include it with the goods so the destination shop can reconcile what arrives against the evidence.

An incorrectly closed transfer directly affects stock. If you are unsure between a direct transfer and a request, use a request until the goods actually leave the source warehouse.

Entrada de Cambio (F6)

Records change cash put into the drawer at the start of the day, or an extra float during the day. It is included in the cash count as a cash receipt.

Main fields:

Accept with F12 or cancel with Esc. It appears in the cash count as Efectivo entradas, increasing the expected cash in the till.

Gastos por caja (F7)

Records cash payments made from the drawer (courier, minor purchases and so on). They reduce cash in the count and remain in the payment history.

The screen classifies the outbound payment:

It also requests Empleado, Importe and Concepto. Accept with F12. These payments subtract from Efectivo salidas and remain audited in the histories.

Buscar / Modificar (F10)

Opens «Buscar operaciones» to find any till operation for review or correction.

Filters: till Fecha and free-text Buscar (customer, amount, document number and so on).

Results grid: date/time, Nº Operación, Tipos (sale, return, expense, transfer and so on), Serie, Nº Factura, Cliente, company name, Importe, Empleado and Conceptos.

Selected-operation detail, on two tabs:

• Operación — type, amount, concept, deposit id, reference document (series/number), and, for returns, the reason and its status.
• Pagos — breakdown by payment method: line, code, payment method, Entregado, Cambio and Neto.

Depending on the operation, Vales, Movimientos, Cliente, Depósitos and Factura tabs may also appear. This is the quickest way to reconstruct a receipt: what was sold, how it was paid, whether a voucher was used, whether stock moved and which tax document was associated.

Common actions:

A till must be selected (company/warehouse/till); otherwise the application asks you to select one before searching.

Correcting a receipt: by differences or replacement

A consolidated sale is not modified directly. To correct it:

1. Open TPV ▸ Buscar / Modificar (F10).
2. Find the operation and check the receipt on the detail tabs.
3. Press Rectificar.
4. Choose Por diferencias or Sustitutiva.
5. Review the new operation opened by Factuzam, correct its lines and finish collection with [F12].

On closing, Factuzam uses a corrective series, links the new document to the original and records or queues it according to the tax mode. A document that is already corrective cannot be corrected again.

Convertir en normal is a different workflow: it is used when the customer requests a named invoice for their receipt, not to correct amounts. For the tax differences, see Tax actions on an issued invoice.

Arqueo (F11)

The arqueo closes and reconciles the till: it calculates what should be in the drawer and compares it with the physical count.

Period: counted between Fecha desde (F10) and Fecha hasta (F6), normally the current day.

The cascading breakdown shows how the balance is calculated:

Líneas artículos      + Bruto − Descuento                = Bruto
Operaciones           Ventas Normales + Ventas Préstamos
                      − Devoluciones                     = Total Ventas
Cobros                − Vales recogidos + Vales emitidos
                      + Cobros clientes − Pendiente cobro = Ingresos caja
Efectivo              + Efectivo entradas − Efectivo salidas
                      + Efectivo anterior                = Efectivo en caja
                      + Otros (tarjetas, bonos, divisa, cripto)
                                                         = Saldo a recontar

«Resúmenes» tab: net sales by employee (units and net) and by payment method (units and amount), useful for commissions and reconciling the card terminal.

Buttons:

Resumen (F11) issues a cash-count receipt with the period, operations, sales and collection totals, and summaries by section, season, employee, payment method and series.

Perform a cash count at the end of every day. «Efectivo anterior» links to the previous count, so discrepancies are not carried forward unnoticed.

Cash-count entry

The Recuento tab displays one line per payment method. Cash is entered as one total amount, without counting notes and coins by denomination.

The screen calculates Total sistema, Total recontado and Diferencia. When the difference is not zero, explain it in Observaciones before saving.

With Permitir Arqueo de Tarjetas disabled, the cash line displays the system proposal and the user confirms the total under Recontado. With the parameter enabled, proposals and cash/card differences are hidden, and the count is entered without those totalisers.

Tira de Caja (F7)

Tira de Caja prints or exports details of events within the cash-count range. Select simplified-invoice series and whether to include outbound transfers, till receipts, till expenses and credit sales.

Imprimir generates a receipt-format strip with every document, its payment method and period totals.

Ver Excel opens a tabular preview with each document and line, SKU, description, quantity, amount and subtotals. From there the workbook can be saved for attachment or work outside Factuzam.

Use it when the manager wants to review details before closing or attach a movement list to the cash count.

From Histórico (F8) you can reprint duplicate cash-count or saved-closure evidence.

Parámetros de Caja

Menu shortcut: [Ctrl]+[F5]

Configures POS behaviour: till selector, default price list, employee, item validation, vouchers, barcode scanner, printer, operational permissions and cash-count summary. The manager normally configures this when installing the shop.

The upper area has three important controls:

Parameters are read in user, group and default-value priority. Saving a change for the current user or group reloads the till configuration in memory.

Control de Artículos

Recommended use:

Configuración de Caja

In a shop with several physical tills, enable Presentar selección de caja to avoid invoicing from the wrong till. It can remain disabled for a single POS.

Devoluciones y Vales

Voucher behaviour during collection:

Avisos y Búsquedas

This block mainly affects sales speed:

Lector de Código de Barras

If the scanner does not trigger automatic search, first check Detectar lecturas por velocidad de tecleo and slightly increase the millisecond threshold. If typing produces false scans, lower the threshold or increase the minimum length.

Impresión

Support notes:

Empleado

Keep the employee column visible in shops paying salesperson commission. It can be hidden to gain grid space in self-service shops with one cashier.

Permisos Extra

Credit sales also require an identified customer, debt permission on the customer record and credit-limit validation.

Arqueo

Use few levels for a quick, legible cash count; increase them when sales need analysis by more specific families.

Changing parameters during the day can alter new operations and receipts, but does not modify saved operations. To avoid confusion, change printer, till, stock or discounts before opening the day or after closing the count.

Formas de Pago Caja

Menu shortcut: [Shift]+[Ctrl]+[Q]

Defines the payment methods accepted by the POS and how each behaves during collection and cash counting.

Fields for each method:

In the cash count, non-cash methods are grouped under «Otros (tarjetas, bonos, divisa, cripto)».

Recommended configuration:

Depósitos de Clientes

Menu shortcut: [Ctrl]+[D]

Manages customer deposits/advances: reserved garments and money paid on account that is later applied to a sale (F2 Cargar cta. in the POS). It maintains the available balance by customer.

Main columns:

Deposits are not entered here: they are created and closed automatically from the POS; this screen is for enquiry and audit:

The customer account is used from the till in two ways:

A deposit and a loan are different. A deposit is money/a garment already recorded on account. A loan closes a sale while leaving debt.

Histórico de Pagos de Caja

Menu shortcut: [Shift]+[Ctrl]+[J]

Enquiry of all till collections and payments, with methods and amounts. Filter by date and review the cash moved.

Includes company, warehouse, till, operation series and number, line, date, payment method, currency, reference, amount received, change and observations. Use it to explain why card-terminal or cash totals do not match the cash count.

Histórico de Vales

Menu shortcut: [Shift]+[Ctrl]+[V]

Enquiry for vouchers issued (for customer returns without cash refund) and their status (pending, redeemed, expired).

Displays voucher code, status, nominal amount, issue date, expiry, PIN where present, issuing operation and redemption operation. It shows whether a voucher is pending, already used, and at which till it was redeemed.

Histórico de Operaciones

Menu shortcut: [Shift]+[Ctrl]+[O]

Enquiry for the POS complete operation log: sales, returns, change receipts, expenses, transfers and so on, with traceability. This is the audit view of till activity.

It is an administrative enquiry, not the daily sales screen. Review by year and warehouse, find operations by customer, number, amount or concept, and open the associated simplified draft where one exists.

Histórico de Arqueos

Menu shortcut: [Shift]+[Ctrl]+[A]

Enquiry for completed cash counts: cash counted, discrepancies, date and user. It reviews each day's reconciliation and is also available from Arqueo with F8.

Imprimir Informe A4 generates a landscape report by company, warehouse, till and date range. Its format can be edited and saved from the report designer.

The POS history provides two duplicates:

Histórico de Solicitudes de Traspaso

Path: TPV ▸ Histórico de Solicitudes de Traspaso

Collects requests created with Solicitar a otro almacén (F6) and tracks them through fulfilment. The list displays source and destination, employee, status, requested, fulfilled and unfulfilled quantities, pending lines and rejection reasons.

History list: requests between warehouses and access to their record.

The record separates Artículos solicitados from Traspaso realizado. If the request generated transfers, their details and associated stock movements can be reviewed. Listado solicitudes prepares an enquiry by dates, locations and statuses and can export it to Excel.

Request record: general details and the Artículos solicitados and Traspaso realizado tabs.

History cannot create or delete requests. Only an administrator who also has modify permission can correct the employee or observations; status, quantities and transfer traceability are not edited manually.

Borradores Simplificados

Menu shortcut: [Shift]+[Ctrl]+[F]

Maintenance screen for Borradores Simplificados (tickets) generated at the till. View and reprint them and, where appropriate, convert a receipt into a standard draft in the customer's name. Like other sales documents, they are consolidated according to the configured tax mode.

Common uses:

If the customer requests a named invoice during collection, use Borrador (F8) in the collection phase. Later conversion is for receipts that have already been closed.

Facturas proforma

Path: TPV ▸ Facturas proforma

Generates documents by period from closed POS operations and retains a history of processed operations. Enter Desde, Hasta and the issuing company; for transfers, also select the destination company.

Pro forma invoices: period, companies, mode and document history.

Note: In the demonstration environment, this enquiry may open with no rows when there is no connection or no history is yet available.

Generar documentos first checks the period and warns if it duplicates or overlaps another. Linked operations are not included again; later corrections are added as adjustments. Refrescar historial refreshes the list. Imprimir selección prints VE pro formas; TA drafts are viewed and printed from Venta Mayor.

◀ Ventas Mayor menu · Contents · Next ▶ Almacén menu